Refund Policy

Eligibility

• • Refund requests must be made within 7 days of delivery.
• • Product must be unused, unopened, and in its original packaging.
• • Proof of purchase (order ID or receipt) is required.

Non-Refundable Items

• • Products that have been opened, used, or damaged by the customer.
• • Sale or clearance items (unless defective).
• • Gift cards and promotional items.

How to Request a Refund

1. Contact us at sapphura@gmail.com or via WhatsApp.
2. Provide your order ID and reason for the refund.
3. Ship the product back to us (we may arrange pickup for eligible orders).
4. Refund will be processed within 5-7 business days after we receive and inspect the item.

Refund Method

Refunds are issued to the original payment method. For COD orders, refunds are processed via bank transfer or EasyPaisa/JazzCash.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no extra cost.